Frequently Asked Questions

Do I pick a specific vehicle?

No. We rent by vehicle class. A specific unit is assigned at pickup.

Do you offer delivery?

Not at this time. All rentals are picked up and returned at our Fort Worth location (901 Terminal Rd. STE 700). We may offer delivery in the future as we expand.

What do I need to rent?

Valid driver’s license, a payment card, and a clean driving record. Additional verification may apply.

Is there a minimum age?

Yes. The primary renter must be 25+.

Is insurance required?

Yes. Renters must have verifiable full-coverage insurance that extends to rental vehicles. If you don’t have qualifying coverage, you may purchase full-coverage insurance during booking through our third-party insurance provider (available on select vehicles). Proof of coverage is required at pickup.

What is the third-party insurance option?

It’s an optional, external full-coverage policy you can buy through us for your rental (on eligible vehicles). It appears as an add-on during checkout and includes digital ID cards. If you plan to drive for a rideshare or delivery platform, you’ll also select the provider’s Rideshare/Gig Rider (see below).

How much does the third-party insurance cost?

The third-party full-coverage option is $43/day. If you’ll use the car on a rideshare or delivery platform, you’ll also need the Rideshare/Gig Rider (currently $4.25/day) for platform approval.

Can I use the vehicle for rideshare or delivery apps?

Not by default. For commercial use (Uber, Lyft, DoorDash, Instacart, Amazon Flex, etc.), you must be approved for our Gig+ Program and, if you don’t have qualifying personal insurance, include the third-party provider’s Rideshare/Gig Rider. See Gig+ for details.

What is the Gig+ Program?

Gig+ is our work-ready rental option for approved rideshare and delivery drivers. Terms include a maximum of 30 calendar days per rental, required safety inspections at renewal, and insurance verification (third-party full-coverage + Rideshare/Gig Rider if you don’t have qualifying personal coverage). Apply or learn more on the Gig+ page.

Are there mileage limits?

Standard rentals include 200 miles/day. For Gig+ rentals, you can choose mileage upgrades (per rental period): 500 miles/day (+$10), 750 miles/day (+$15), or Unlimited (+$25). See Policies for details. Unused upgrade miles are non-refundable.

Do you require a security deposit?

Yes. A refundable minimum $250 deposit is required on every rental. Deposits are released after return inspection.

What about fuel?

Please return the vehicle at the same fuel level as pickup. Fuel differences may be billed after return.

Can I smoke or vape in the car?

No. Smoking or vaping of any kind is prohibited. A $250 cleaning fee applies if violated.

How are tolls and citations handled?

Every vehicle is equipped with a toll tag transponder. All tolls and any citations incurred during your rental are billed to the renter.

Who is responsible for tire damage or flats?

Renters are responsible for any tire damage and flat repairs that occur during the rental period.

Can I take the vehicle out of state?

Rentals must remain within the continental United States. International travel is strictly prohibited.

Do you allow pets?

No. Pets are not permitted in rental vehicles. Service animals are welcome in accordance with applicable law.

What if I need to extend my rental?

Extensions are often possible based on availability. All rentals are short-term and may not exceed 30 days. Please contact us before your return time to request an extension.

What if I return late?

Late returns may incur additional hourly or daily charges. Please communicate with us as early as possible if your plans change.

How do I cancel my reservation?

You can cancel online or by contacting us. Any fees follow the terms presented during checkout. See Policies for details.

Do you rent car seats or other accessories?

Yes. Child car seats and windshield phone mounts are available to add to your rental during the reservation process.

I don’t see my question here.

We’re happy to help. Visit our Contact page or call (682) 247-4989.