Rental Policies

This is a summary of our rental policies. Full terms and conditions appear in the Rental Agreement presented during checkout.

Eligibility

  • Age: Primary renter must be 25+.
  • License: Valid U.S. driver’s license required; clean driving record.
  • Insurance: Verifiable full-coverage insurance that extends to rental vehicles is required. Optional full-coverage insurance is available for an additional cost through our third-party provider.

Payments & Deposit

  • Deposit: Refundable minimum $250 deposit on all rentals; released after return inspection.
  • Payment Methods: Major credit/debit cards. Prepaid cards and cash not accepted.

Rental Length & Extensions

  • All rentals are short-term and may not exceed 30 days in total.
  • Extensions may be approved based on availability; contact us prior to your return time.
  • Late returns may incur additional hourly or daily charges.

Vehicle Use

  • Classes: Reservations are by vehicle class; a specific unit is assigned at pickup.
  • Geography: Travel permitted within the continental U.S.; international travel is not allowed.
  • Towing/Commercial: No towing and no rideshare/delivery use unless enrolled in Gig+.

Mileage, Fuel & Tolls

  • Mileage: 200 miles/day included on standard rentals. For Gig+ mileage upgrades, see Gig+ Program Policies below.
  • Fuel: Return at the same level as pickup; differences may be billed.
  • Tolls/Citations: Vehicles have Toll-Tags; all tolls and citations are billed to the renter.

Cleanliness & Smoking

  • No Smoking/Vaping: Prohibited. $250 cleaning fee if violated.
  • Pets: Pets are not permitted. Service animals are welcome in accordance with applicable law.
  • Excess Cleaning: Fees may apply for heavy soil, odors, spills, or bio-hazards.

Damage & Tires

  • Report any incident or new damage immediately.
  • Tires: Renters are responsible for tire damage and flat repairs during the rental period.

Add-Ons & Extras

  • Available at booking: Child car seats and windshield phone mounts (select on the reservation screen).

Pickup & Return

  • Location: 901 Terminal Rd. STE 700, Fort Worth, TX 76106.
  • Delivery: Not offered at this time.

Questions? See our FAQ or contact us. Full terms are provided during checkout in the Rental Agreement.

Gig+ Program Policies

These policies apply to renters approved for the Gig+ program and supplement our standard policies above. Where there’s a conflict, Gig+ policies control. Learn more on the Gig+ page.

Eligibility

  • Age 25+ with a valid U.S. license and ≥ 3 years driving history.
  • Active gig-platform account (e.g., Uber, Lyft, DoorDash, Instacart, Amazon Flex).
  • Clean driving record; standard approval still required.

Term & Inspections

  • Max 30 calendar days per rental—no exceptions.
  • Vehicle must be returned for safety inspection and re-verification before renewal.
  • Periodic spot checks may be required.

Insurance

  • Full-coverage insurance is required.
  • If using our third-party insurance provider, select the Rideshare/Gig Rider for platform use.
  • Proof of coverage must remain valid throughout the rental.

Mileage & Maintenance

  • Base miles: 200 miles/day included.
  • Mileage Upgrades (per rental period):
    • 500 miles/day: +$10
    • 750 miles/day: +$15
    • Unlimited miles: +$25
  • Unused upgrade miles are non-refundable. Standard overage rules in the Rental Agreement apply if limits are exceeded without an upgrade.
  • Follow scheduled maintenance prompts and report issues immediately.

Payments & Deposit

  • Refundable $250 deposit (held until post-return inspection).
  • Renewals/extensions must be paid before continued use.

Vehicle Condition

  • Keep the vehicle clean; no smoking/vaping. Fees apply for odors/excess soil.
  • No towing. Commercial signage or modifications are not permitted.

Questions about eligibility or setup for a specific platform? Contact us.